Bank of America’s Erica handled over 1.5 billion customer interactions by mid-2024. Not 1.5 million. Billion. Meanwhile, back in Dhaka, your customers are still punching through six-level menu trees just to check their...
Augmented reality for local brands: Your customer walks into a furniture showroom, falls in love with a sofa, purchases it, waits three weeks for delivery—and then realizes it clashes with their carpet. The...
The Brain’s Buy Button: How Neuromarketing Taps into Consumer Decision-Making Why does a customer choose one brand over another when both products are nearly identical? Why do your focus groups say they love an...
The global customer service landscape is unrecognizable from five years ago. Technology drives this radical shift. Artificial intelligence—AI—now promises peak efficiency, 24/7 availability, and massive cost savings. Yet, efficiency alone does not equal customer...
The world stands at a precipice. Artificial Intelligence is not a distant concept; it shapes our present and will define our future. For Bangladesh, a nation rapidly advancing in the digital landscape, understanding and...
You stand at the edge of a tech revolution. CES 2025, held in Las Vegas from January 7-10, showcased over 4,300 companies unveiling AI-driven breakthroughs. For you in Bangladesh—whether you’re a graduate student eyeing...
